Course Description
The meaning of Telephone Etiquette can sometimes be
difficult to describe. It can be a
unique attribute or characteristic that facilitates great communication, inside
and outside the office. It can be the special way that you show confidence in
any challenging situation. These and other events can become more easily
managed with this great workshop.
With our Telephone Etiquette workshop, your participants will begin to
see how important it is to develop better telephone communication skills. By
improving how they communicate on the telephone and improve basic communication
skills, your participants will improve on almost every aspect of their career.
Workshop Objectives:
· Recognize the different aspects of telephone language
· Properly handle inbound/outbound calls
· Know how to handle angry or rude callers
· Learn to receive and send phone messages
· Know different methods of employee training